Customer Experience and Insight
Businesses that maintain a 'build it and they will come' attitude towards customer experience (CX) will see their customer numbers fall. In this fast-paced world, it’s essential that we provide great experiences for consumers, both online and offline.
At Swinburne, we offer customer experience training with the Customer Experience and Insight (CXI) Research Group, as part of our Australian Graduate School of Entrepreneurship (AGSE).
We offer customer experience courses led by some of the country’s best researchers and educators.
Our customer experience courses
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Customer Experience (CX) Design, Delivery and Diagnosis
Customer Experience (CX) Design, Delivery and Diagnosis provides a holistic and strategic look at being customer centric and successfully competing on customer experience.
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Employee Experience (EX) Design, Delivery and Diagnosis
EX Design, Delivery, and Diagnosis offers a comprehensive and strategic framework for establishing an employee-centric culture that can set your organisation apart.
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The Sweet Spot: Integrating Customer Experience (CX) and Employee Experience (EX)
Integrating CX and EX provides a multi-dimensional framework for customer and employee experiences as a cohesive strategy.
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Strategic Planning and Management in Retailing
This program helps retail businesses develop the effective strategies and dynamic leaders needed to compete and win in the global retail marketplace.
Discover our latest news
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- Business
Don’t blame COVID-19: Target’s decline is part of a deeper trend
Retail and marketing expert, Dr Jason Pallant suggests that Target's decline in sales is not entirely due to the impacts of COVID-19Monday 25 May 2020 -
- Business
Former Myer CEO guides future of retail experience
Australian retail legend Bernie Brookes AM has joined Swinburne.Tuesday 17 April 2018
